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This policy sets out exactly what data 999gg collects when you use your account, how we keep it, and what choices you have — whether you are accessing from a mobile wallet like Nagad or Rocket, or browsing the lobby on any device. Access and eligibility depend on your local law and eligible region.
When you open an account with us, we collect the details you enter during registration — your name, contact information and any verification documents required at that stage. When you make a deposit or withdrawal through Nagad or Rocket, a record of that transaction is created and linked to your account wallet. We do not store your full Nagad PIN or Rocket account password; we receive only the transaction reference and status that the payment rail sends us. Beyond registration and payment records, we collect data about how you use the lobby — which sections you visit, how long a session runs, and what device or browser type you are on. This session data helps us keep the lobby working correctly on mobile. We also log support contacts: if you write to us about an account question, that message and our reply are stored so we can track the outcome. All data we hold is used for account management, fraud detection, and improving how the lobby performs for you. We do not sell your personal data to third parties for marketing. Availability and specific obligations depend on your local law and eligible region.
Transaction references from Nagad deposits and withdrawals are stored in your account record. We do not hold your Nagad PIN or full account credentials — only the status and reference that Nagad sends us.
Rocket payment records follow the same handling as Nagad: reference number and status only. Your Rocket account remains under your own control; we access nothing beyond what the payment confirmation contains.
If you use bKash for a transaction, the same reference-only rule applies. We store confirmation data, not wallet credentials, and all bKash records are tied to your 999gg account ID.
Name, contact details and any verification documents you submit at sign-up are stored securely. You can review what we hold and request a correction at any time through the account dashboard.
Any action you take after logging in — opening game rooms, checking your wallet, reviewing transaction history — falls inside this policy. Data generated during your session is covered by the terms set out here.
Deposits and withdrawals processed through Nagad, Rocket or bKash generate records that this policy covers. The payment rail itself (Nagad's own app, Rocket's platform) operates under its own separate privacy terms.
Game content supplied by studios such as PG Soft and Pragmatic Play is delivered inside the lobby. Those studios supply game files; they do not receive your personal account data through our lobby.
Links to external sites, third-party authentication services, or embedded tools not operated by us are outside this policy's scope. We cannot govern how those third parties handle data once you leave our environment.
You have clear actions available under this policy — and most start directly from your account dashboard after login. To review the personal data we hold, go to your account settings page where your registration details are shown. If any detail is wrong, the edit fields on that page let you submit a correction; for changes that require verification (like a phone number update), follow the steps shown in the account form itself. If you want to ask a question about a specific record — for example, a Nagad transaction entry you do not recognise — contact our support team through the channel listed on the contact page. We will respond with what the record contains and how it got there. You can also ask us to delete data we no longer need to hold; we will confirm whether a deletion is possible given any legal retention obligations that apply in your region. Exercising any of these rights does not affect your ability to keep using your account, as long as the minimum data needed for account operation is still present.
Log in and open account settings to see the registration and contact data we hold for you. Transaction history — including Nagad and Rocket entries — is in the wallet section.
Edit fields in account settings let you update most details directly. For changes that need identity verification, follow the steps the form shows — do not email credentials.
Send your question through our support contact page. Include your account ID and the specific record you are asking about. We aim to give you a factual reply about what we hold and why.
Ask us to remove data we no longer need to retain. We will tell you which records can be deleted and which must be kept under applicable legal obligations before acting on the request.
If this policy raises a question you cannot answer from your account dashboard, reach us through any of the channels below. For account-data questions, have your account ID ready — it speeds up the lookup on our side.
Open the chat icon from the lobby or account page. For privacy questions, state your account ID at the start of the conversation so the agent can pull the right record immediately.
Send privacy and data queries to our support email listed on the contact page. Describe the specific record or concern clearly — for example, a Rocket transaction you want to trace or a data correction request.
Many data actions — reviewing registration details, checking wallet history, updating contact info — are handled directly in your account dashboard without contacting support at all.
We keep your account data on servers with access controls in place — only processes that need a record to function can read it. Payment references from Nagad, Rocket and bKash are stored in encrypted form. Cookie data collected during your lobby session is used to maintain session state and remember your device so the lobby loads correctly next time. We do not use cookies to build advertising profiles or share browsing behaviour with ad networks.
Session cookies keep you logged in and remember device settings so the lobby loads correctly on your phone. You can clear cookies from your browser at any time; doing so will log you out and reset saved display preferences.
We keep account data for as long as your account is active and for the period required by applicable legal obligations after closure. Transaction records — including Nagad and Rocket entries — follow the same retention schedule.
Within our operation, only account management and fraud-review processes access personal records. Payment data is handled by the payment rail itself; game content studios like PG Soft and Pragmatic Play do not receive your account details.
When we update this policy, the revised version is published at this page. Continued use of your account after a posted update means you have seen the revised terms. Contact support if any change raises a question.
These are the questions we hear most often about how 999gg handles account data, cookies and your rights under this policy.
No. When you complete a deposit or withdrawal through Nagad or Rocket, we receive only the transaction reference and status that the payment rail sends us. Your PIN and full wallet credentials stay on Nagad's or Rocket's own systems and are never passed to us.
Log in and open your account settings page. Your registration details — name, contact information and any verification documents — are listed there. Wallet and transaction history, including Nagad and Rocket entries, is in the wallet section of your account.
Yes, you can request deletion through our support contact page. We will tell you which records can be removed and which must be kept to meet legal retention obligations in your region. Send your account ID with the request so we can locate the right records.
No. This policy covers only data generated within your 999gg account — registrations, sessions, transactions and support contacts. Nagad and Rocket each operate under their own separate privacy terms, which you can review directly through those services.
We use session cookies to keep you logged in and to remember device settings so the lobby loads correctly. You can clear cookies from your browser at any time. Doing so will log you out and reset your lobby display preferences until the next session.
Game studios supply content — slot titles, live dealer tables and game files — delivered inside the lobby. They do not receive your personal account data through our platform. Your name, contact details and payment records are not passed to studios as part of game delivery.
The updated policy is published at this page. Continuing to use your account after the revision is posted means you have seen the change. If an update raises a specific question, contact our support team with your account ID and the point you want clarified.